FAQ

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  • Water Heaters

    • Is it worth switching to a tankless water in Georgia?
      Yes. While the initial investment is higher, Georgia homeowners benefit from lower monthly energy bills and a longer unit lifespan (up to 20 years). Tankless units are also ideal for North Georgia homes with limited basement or closet space.
    • How often do tankless water heaters need maintenance?
      Most manufacturers recommend a professional descaling (flushing) once every 12 to 24 months. In areas with harder water, such as Hall County or Dawsonville, annual maintenance is vital to prevent mineral buildup on the heating elements.
    • Can a tankless water heater run two showers at once?
      Absolutely. When sized correctly by a professional plumber, a high-efficiency tankless unit can provide enough Gallons Per Minute (GPM) to power multiple showers, a dishwasher, and a washing machine simultaneously without losing heat.
    • What are the most reliable tankless water heater brands?
      At Riverstone Plumbing, we recommend and service industry-leading brands including Rinnai, Navien, Rheem, and Bosch. These brands are known for their reliability, parts availability, and excellent warranties.
    • When is it time to replace your water heater vs just having it repaired?

      Knowing whether to repair or replace a water heater depends on a few key factors. If your water heater is less than 10 years old and the issue is minor, such as a faulty thermostat or heating element, a repair is often the best option. However, if the unit is over 10-15 years old, leaks are present, or it no longer provides enough hot water, it may be time for a replacement. Assess the cost of repairs versus the cost of a new unit, and consider energy efficiency as newer models can save you money in the long run.
    • Do you provide warranties on Water Heaters?

      Yes, we provide warranties on water heaters. The warranty terms depend on the specific model and manufacturer. Let us know if you need details about a particular product!

  • Water Filtration Systems

    • What does a whole-house water filtration system remove from the water?
      A whole-house water filtration system typically removes contaminants like chlorine, sediment, heavy metals (like lead), pesticides, and other chemicals. Some systems can also address issues like hard water, bacteria, and viruses, depending on the type of filter and its capabilities.
    • Can a whole-house water filtration system improve the taste and smell of my water?
      Yes, one of the benefits of a whole-house water filtration system is that it can improve the taste and odor of your water. Filters remove chlorine, chloramines, and other chemicals that can cause unpleasant smells and tastes.
    • Do I still need a separate water filter for drinking water if I have a whole-house filtration system?
      While a whole-house system improves the overall quality of your water, it may not provide the level of filtration required for drinking water (such as removing specific contaminants like fluoride or bacteria). Many homeowners choose to install an additional under-sink or reverse osmosis filter for their kitchen faucet to ensure their drinking water is as pure as possible.

  • How Can We Help You?

    • Is Riverstone Plumbing available for emergency services?
      Yes. We offer after-hours emergency plumbing for urgent issues like burst pipes, sewer line problems, and severe leaks. Call us anytime and we’ll work to get someone out quickly.
    • Does Riverstone offer any guarantee on plumbing services?
      Yes. We stand behind our work with a one-year warranty on plumbing replacements when you choose Riverstone Plumbing as your contractor.
    • What's the best first step during a plumbing emergency?
      Shut off the water at the nearest valve (or the main shutoff if needed), avoid using fixtures, and call Riverstone Plumbing right away. We’ll help you stabilize the situation and schedule emergency service.
    • Are our prices transparent?
      Absolutely. You’ll get a clear estimate upfront with straightforward pricing—no hidden fees and no surprise add-ons.
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